Contact Off Stamp Vape
The Off Stamp customer service team handles every email personally. Whether you have a question about a 25K or 35K Cube, a flavor that arrived weak, an address you need to fix mid-shipping, or a wholesale enquiry — write to us. We answer within one business day.
Warehouse
3923 S B St, Stockton, CA 95206
All orders ship same-day from this facility (Monday–Friday), USPS Priority for orders over $80.
What to include in your email
- Order number (starts with #) if your enquiry is about an existing order.
- Flavor name if you're reporting a defect — we cross-check against the production batch.
- A photo if the device or pod arrived damaged. This speeds up the replacement decision from hours to minutes.
- Your shipping address if you're asking about delivery — particularly useful if the package shows "Delivered" but you don't have it yet.
Common questions answered faster
Before emailing, you may find the answer faster in one of these pages:
- Help & troubleshooting — common device issues (blinking light, weak hit, no airflow).
- Track your order — live shipping status by order number + email.
- Shipping policy — cutoff times, carrier choice, delivery windows.
- Refunds & returns — what's eligible and how to start a return.
- Wholesale — bulk and reseller orders.
Age verification reminder
Off Stamp products contain nicotine and are sold only to adults 21 and over. New customers receive an automated email asking for a photo of a valid government-issued ID after placing the first order. This is verified by our team within hours, and the order ships as soon as it clears.
Before you reach out, the fastest answer is often on the Off Stamp Vape homepage, inside the flavor lineup, or on our where-to-buy-near-you page.